Question 1

What does a cleaning cost in Dallas?

Accepted Answer

Flat rates, no hourly surprises. For a 2 bedroom / 2 bath home Fresh starts at $122, a Bright Clean at $166, and a Deep Clean at $280. These founding-member rates cover homes under 1,200 sq ft with no extras; Fresh and Bright include biweekly savings, while Deep includes the founder discount only. Other frequencies and larger homes are priced in your quote.

Question 2

How do the recurring discounts work?

Accepted Answer

Recurring plans take the price down every visit: Monthly saves 10%, Biweekly saves 15%, Weekly saves 20%. The discount applies automatically from your first visit and holds as long as you stay on the plan.

Question 3

Are add-ons priced separately?

Accepted Answer

Yes, and always up front. Eco-friendly products +$15, Inside the fridge +$25, Inside the oven +$25, Laundry & linens +$35, Interior windows +$30, Extra bath detail +$20. Pets are never an extra charge — we bring pet-safe products and plan for hair.

Question 4

When do I pay, and is a card required to book?

Accepted Answer

No card is required to reserve a spot. You're charged on the day of service after the clean is finished, and nothing is billed if we can't get in or you cancel in time.

Question 5

Are there travel fees outside Dallas?

Accepted Answer

No travel fee inside North Dallas and the Park Cities, or for Collin County rentals around Plano, Frisco, and Allen. Anything farther out we'll quote plainly before you commit.

Question 6

What is the free plan.It Family perk?

Accepted Answer

Every client on a recurring Astro Maids plan gets plan.It Family free — a $10/month household planner with up to 5 seats for tasks, calendar, appointments, bills, documents, and a shared grocery list. We email your redemption code after you book, no card required, and it stays free as long as you're on a recurring plan.

Question 7

How soon can you clean my home?

Accepted Answer

We clean Monday through Friday, 8:00 AM to 5:00 PM CST, with Saturday windows by request. Most visits can be scheduled within a couple of days, and turnovers or post-event resets get next-day priority when a window is open.

Question 8

How far ahead should I book?

Accepted Answer

Weekend-adjacent and end-of-month slots go first. Most clients book one to two weeks out; recurring clients keep the same day and arrival window every visit.

Question 9

Can I reschedule or cancel?

Accepted Answer

Yes — up to 24 hours before your visit, no charge. Life in Dallas happens. Inside 24 hours we'll always try to move you before anything is billed.

Question 10

Do I need to be home during the cleaning?

Accepted Answer

No. Most clients leave a code or key. We lock up when we're done and send a photo recap so you can see the finished rooms.

Question 11

Do you offer same-day Airbnb turnovers?

Accepted Answer

Yes. Same-day flips between checkout and check-in are our specialty for Collin County cabins and in-town rentals, including linen swaps, staging, and a photo checklist.

Question 12

What's covered in a standard visit?

Accepted Answer

Kitchen and bathrooms cleaned and sanitized, all floors vacuumed and mopped, surfaces dusted, mirrors and glass wiped, beds made, and trash taken out. Bright Clean adds baseboards, doors, interior windows, and appliance fronts; Deep Clean adds vents, light fixtures, inside appliances, and grout scrubbing.

Question 13

What isn't included?

Accepted Answer

We don't do exterior windows, heavy clutter removal, biohazard or post-construction debris, or anything that requires a ladder above two steps. If a home needs more than a standard visit, we'll recommend a Deep Clean instead of quietly rushing.

Question 14

What products and equipment do you bring?

Accepted Answer

Everything. Eco-friendly, pet- and kid-safe, plant-based cleaners by default, plus our own vacuums and microfiber. Have a product you prefer we use — or avoid — just say so in the booking notes.

Question 15

Who is coming into my home?

Accepted Answer

A trained Astro Maids teammate — background-checked, insured, and working from the same checklist every visit. You'll know who's arriving before they knock.

Question 16

What if something is missed?

Accepted Answer

The 24-hour Astro Guarantee: tell us within a day and we come back and re-clean the area at no cost.

Question 17

Do I get an online account with Astro Maids?

Accepted Answer

Yes, and it's free. Sign up with the same email you booked with and your past bookings and quotes attach to your account automatically — no app to download.

Question 18

How do you contact me, and can I choose the channel?

Accepted Answer

You pick. Every form lets you choose email, text, or a phone call, and we follow up that way. You can also reach us through Maggie in chat or by voice on the site, by text to our Dallas number, or on Facebook Messenger — it all reaches the same team.

Question 19

What can I do in the client dashboard?

Accepted Answer

See your next visit with its date, arrival window, service, and flat rate; request a reschedule, skip, or cancellation; browse your full service history and rebook a past clean in one tap; and review your recurring plan and discount.

Question 20

Can I save entry instructions, pet details, and preferences?

Accepted Answer

Yes. Your home profile stores door codes, lockbox and parking notes, alarm details, pet names and temperaments, product preferences, and rooms to focus on or skip — so you never repeat yourself between visits.

Question 21

How do I reschedule or cancel from my account?

Accepted Answer

Open Appointments in your dashboard and submit a change request. Our Dallas office confirms it the same business day, and you get an email once the new time is locked in.

Question 22

Is my information secure?

Accepted Answer

Access details are tied to your login and visible only to you and our office team. You can update or remove anything in your home profile at any time.

House cleaning questions, answered

Still have a question?

Manage everything from your client dashboard

See your next visit

Request changes online

Service history & rebooking

Entry & access on file

Pets & preferences

Plan & billing at a glance